Clinic/Practice Assistant, Family Medicine

About the role

The Medical Group is seeking a Part-time, 24-hour Clinic/Practice Assistant to support the practice at 234 Russell Street, Suite 7, in Hadley, MA. The position is located on-site, Monday and Friday from 8:00am-4:30pm, with the third day being either Wednesday or Thursday.

Responsibilities

• Performs routine administrative and clerical duties relating to a clinical service or physician practice office.
• Schedules and maintains appointment records.
• Greets and assists patients.
• Answers telephones, assists callers with routine inquiries, and schedules appointments.
• Files materials in patient folders and prints appointment schedules.
• Processes patient billing forms and scans documents to patient medical record/LMR.
• May call for patient medical records and laboratory test results.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• Performs more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

• High School Diploma or Equivalent required.
• Certified Medical Administrative Assistant [CMAA] - Various Issuers preferred.
• Office experience 2-3 years required.