Clinic Growth Manager
About the role
Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care.
Responsibilities
- Design and manage a clinic community program including newsletters, referral programs, peer spotlights, and online engagement initiatives
- Develop and run clinic-focused seminars and educational webinars on topics like in-platform best practices, successful workflows, and platform updates
- Create best practice playbooks, how-to guides, and self-serve resources that help clinics maximize platform value
- Lead best practice sessions to share learnings, tips, and platform updates
- Analyze usage trends, sales patterns, and platform engagement to identify underperforming clinics and build targeted re-engagement plans
- Monitor key health metrics across the platform to flag at-risk accounts before churn becomes a risk
- Act as a feedback loop between clinics and the product team: know what clinics need and advocate for it
- Leverage AI tools and partnership with the data team to build and maintain dashboards to track clinic health, engagement, and growth metrics
- Prepare regular business reviews with data-driven insights for internal stakeholders
Requirements
- Bachelor's Degree
- 3–5 years of experience in Community Engagement, Growth Marketing, Customer Success, Account Management, or a client-facing role, ideally in a SaaS or technology company
- A track record of driving measurable growth outcomes across a large customer base
- Comfort with data: You can pull a report, spot a trend, and translate it into action
- Experience building or contributing to community programs, event coordination, or customer education initiatives
- A natural communicator who can hold a room in a seminar, build trust in a 1:1, and write a newsletter people actually read
- Highly organized with the ability to manage multiple programs and initiatives simultaneously
- Comfortable shifting between program-level thinking and direct clinic conversations when the situation calls for it. Skilled at translating user feedback and behavioral data into program decisions
- Experience in veterinary, healthcare, or life sciences is a strong plus but not required
Qualifications
- Familiarity with Salesforce, HubSpot, or similar CRM tools
- Experience with customer health scoring or churn prediction frameworks
- Prior experience in a high-growth startup environment
Skills
- Data analysis and interpretation
- Community management and engagement
- Event planning and execution
- Customer relationship management
- Product advocacy and communication
Benefits
- 100% remote within the US
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
- Open vacation policy
- Monthly team events
Pay
The typical base pay range for this role across the U.S. is: $60,000/year - $100,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $65,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
Schedule
Full-time roles are 100% remote within the US.