Clinic Coordinator / Registered Nurse

Who We Are

Since 1948, the Rescue Mission of Roanoke has been on the mission of Helping Hurting People in Jesus' Name. The Mission nourishes mind, body, and spirit through dedicated team members and volunteers who extend the compassion of Christ to our neighbors in need. The G. Wayne Fralin Free Clinic provides compassionate healthcare to people experiencing homelessness and others in crisis through services provided within the Clinic, Rescue Mission programs, Respite Care, and Medical Street Outreach.

Purpose

The Clinic Coordinator / Registered Nurse serves as a clinical leader and key member of the Fralin Free Clinic team, coordinating the daily flow of patient care while providing direct nursing services within the scope of RN practice. Working under the leadership of the Clinic Manager and in collaboration with the Volunteer Medical Director, paid and volunteer medical providers, Medical Assistants, and other Rescue Mission teams, the Clinic Coordinator / RN helps ensure that patients receive safe, compassionate, coordinated, and timely care. The position provides clinical direction and coordination during patient care while supporting the Clinic Manager's overall responsibility for team leadership, personnel supervision, and Clinic operations. The Clinic Coordinator / RN provides clinical coordination and nursing support wherever Fralin Clinic care is delivered, including within the Clinic, in Rescue Mission Respite Care, and through Medical Street Outreach.

Qualifications

• Evidence of a positive Christian witness and lifestyle consistent with the mission of the Rescue Mission of Roanoke.
• Current Registered Nurse licensure in the Commonwealth of Virginia, or eligibility for appropriate Virginia licensure.
• Demonstrated compassion, patience, sound judgment, and ability to work effectively with individuals experiencing homelessness, behavioral health challenges, substance use disorders, and other complex needs.
• Strong clinical assessment, critical‑thinking, organizational, and decision‑making skills.
• Ability to prioritize and coordinate multiple patient‑care needs in a fast‑paced environment.
• Strong oral and written communication skills.
• Ability to maintain accurate and timely electronic medical records and other clinical documentation.
• Working knowledge of HIPAA, OSHA, and applicable healthcare clinic guidelines and regulations.
• Ability to work collaboratively with paid and volunteer healthcare professionals, community agencies, Rescue Mission programs, and other partners.
• Understanding of volunteer engagement and demonstrated ability to welcome, support, utilize, and appreciate volunteers as integral members of the care team.
• Ability to communicate the work of the Rescue Mission and Fralin Free Clinic to community groups as coordinated with Mission leadership.

Responsibilities

• Clinical Coordination & Patient Care: Coordinate the daily flow of clinical services, triage and assess patients seeking medical, dental, mental health, optometry, and other services, provide direct nursing care, patient education, assessment, testing, treatments, medication support, and assist providers. Identify changes in patient condition, ensure provider orders are understood and followed, prepare examination rooms and supplies, and promote a patient‑centered environment.
• Respite Care & Continuity of Care: Provide clinical coordination and nursing oversight for patients in Rescue Mission Respite Care, routinely visit patients, assess status, reinforce provider instructions, support medication adherence, document encounters, communicate with shelter staff, and coordinate admissions, ongoing needs, and discharge planning.
• Medical Street Outreach: Participate in and clinically coordinate Street Outreach activities, provide nursing assessment and care, support providers, ensure availability of medications and supplies, document care, identify follow‑up needs, and connect individuals with the Clinic, Rescue Mission services, and community resources.
• Provider & Volunteer Clinical Support: Welcome and clinically orient new medical volunteers, support them during Clinic sessions, coordinate volunteer schedules and assignments with the Clinic Manager and Volunteer Services, communicate expectations, and identify opportunities to better utilize volunteer expertise.
• Medical Records, Provider Orders & Clinical Follow‑Up: Ensure timely, accurate documentation in the EMR, review records and orders, coordinate laboratory and testing orders, monitor outstanding follow‑up, and communicate workflow concerns to the Clinic Manager.
• Medications & Clinical Supplies: Administer, receive, store, document, and distribute medications within RN scope, maintain medication records and logs, monitor clinical supplies, and keep clinical and medication areas organized and safely