Clinic Coordinator III - Family Medicine

Full-time, benefits-eligible position with a 40-hour work week. Schedule is generally 8am to 5pm, but may vary as needed. Works four days per week at the Conover office and one day per week at the Springs Road office.

Pay range: $41.10 - $61.65 per hour.

Requirements

• Graduation from an accredited School of Nursing with a Bachelor’s degree
• Current Registered Nurse (RN) license in good standing with the applicable state Board of Nursing
• Basic Cardiac Life Support (BCLS) certification
• Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), or Pediatric Emergency Assessment Recognition and Stabilization (PEARS) may be required within one year in select clinical areas
• Two years of acute care nursing experience within the past 10 years preferred
• Previous supervisory or management experience preferred

Responsibilities

• Ensures care delivered is respectful of patient rights and culturally competent
• Facilitates Patient Centered Care, promotes service recovery, and upholds the nursing professional model
• Maintains privacy, confidentiality, and security for patients and staff
• Serves as a staff and patient advocate to ensure optimal patient care
• Interfaces with patients and families to align care with expectations
• Promotes quality improvement and systems-thinking by supporting and communicating the clinic’s mission
• Collaborates with the management team on developing, implementing, and evaluating policies and procedures to improve quality of care and operational efficiency
• Promotes a culture of safety by ensuring compliance with hospital policies, procedures, objectives, quality control, safety, and infection control
• Coordinates quality control and performance improvement activities; audits and maintains clinic metrics for unit and organizational goals
• Collaborates with the Clinic Manager to plan, schedule, and organize work, ensuring proper distribution and delegation of assignments and efficient use of personnel, space, and facilities
• Monitors appropriate staff utilization based on credentialing, education, and experience, considering patient population needs
• Assesses, coaches, and monitors staff practice levels
• Maintains unit inventory and supplies
• Collaborates with the Clinic Manager on personnel activities, including hiring and performance management
• Collaborates with the Clinic Manager on management reports and budgetary recommendations
• Performs and maintains competency for point-of-care testing as assigned, ensuring compliance with WFBH policies and applicable regulations

Skills

• Excellent and effective oral and written communication
• Ability to organize and supervise clinical nursing care delivery
• Negotiation and conflict resolution
• Performance improvement and practice innovation
• Professional nursing practice theory
• Resilience and flexibility in a changing environment
• Ability to function effectively under stressful and difficult situations
• Ability to work effectively within a team

Work Environment

• Typical clinic setting
• Contact with patients under a wide variety of circumstances
• Moderate noise environment
• Possible exposure to infectious and contagious diseases
• Possible exposure to radiation hazards
• Subject to highly stressful situations
• Subject to many interruptions
• Subject to irregular hours

Benefits

• Base compensation within the listed pay range, based on qualifications, skills, experience, and training
• Premium pay such as shift differential, on-call pay, and more based on role
• Incentive pay for select positions
• Annual performance-based increases
• Paid Time Off programs
• Health and welfare benefits, including medical, dental, vision, life, short-term, and long-term disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits, including adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About the Organization

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia, and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for expertise in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.