Clinic Coordinator - Family Medicine Medical Drive

Essential Functions

• Affords clinic management in providing overall leadership and direction for areas of responsibility, and for creating an environment that fosters collaboration among staff to achieve operational and clinical excellence.
• Functions as a liaison and maintains open communication for areas of responsibility with patients, providers, administration, and other supervisors and departments.
• Solves and troubleshoots operational issues and appropriately escalates issues to leadership when necessary.
• Supervises daily operations of assigned support functions (including appointment scheduling, registration, check in/check-out, collections, referrals, and other administrative duties as assigned).
• Ensures patient information is entered and updated in appropriate systems and is accurately maintained in accordance with clinic policies and procedures.
• Aids in developing and implementing office procedures and processes that support operations.
• Provides administrative and clerical support to the clinic leadership with various functional responsibilities and assists with clinic operations, projects, staff issues and inquiries as required.

Leadership Responsibilities

• Supervision and Staff Management
• Supervises, trains and oversees departmental staff.
• Schedules employees to ensure effective use of resources.
• Consults with Manager or Director on staffing issues.
• Aids in performance evaluations and goal setting.
• Strategic Planning and Financial Oversight
• Aids in managing departmental budget ensuring cost-effective operations while maintaining high quality service.
• Makes contributions to the evaluation and implementation of new technologies to enhance operational efficiency.
• Makes contributions to the development of departmental policies, procedures and protocols.
• Quality Assurance and Regulatory Compliance
• Ensures compliance with all relevant regulatory bodies.
• Participates in audits, inspections and accreditation processes as applicable.
• Follows established quality control practices to ensure accuracy, consistency and safety.

Qualifications

• Associate Degree or higher preferred.
• 1-2 years of related experience in the profession required.
• 1-2 years of previous leadership experience preferred.

Knowledge, Skills And Abilities:

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.