Clinic Care Dental Coordinator

Purpose of Position

As our patient’s first point of contact, you will represent Apple Tree Dental in a courteous, professional manner with phone communications, scheduling, and directing patient flow within the clinic.

Job Duties

• Greet and check-in patients upon arrival
• Check out patients and schedule future appointments
• Schedule patient appointments and triage patient concerns over the phone
• Answer and direct incoming calls for all departments
• Confirm patient appointments
• Discuss financial and account information with patients
• Collect patient payments in person and over the phone
• Work directly with the rest of the administrative support team to ensure provider schedules are productive
• Enter and scan new and/or updated patient information
• Scan and process patient information including treatment consents
• Identify, enter, and verify insurance plans and benefit information
• Perform quality assurance for appointments and create insurance claims
• Send and follow up on pre-authorizations
• Mail patient treatment correspondence as needed
• Call on outstanding dental treatment and recalls
• Process and send recall notices
• Process fax correspondences
• Open and sort incoming mail and fold and process outgoing mail
• Order office supplies with approval from Office Manager
• Assist with Community Care Coordinator and Greeter duties as needed
• Perform other duties and responsibilities as assigned

Qualifications

• HS Diploma or GED required
• Customer Service, scheduling, and phone experience preferred
• Dental office experience strongly preferred
• A valid driver’s license
• Fluent in both Spanish and English are desired, but not required