Clinic Associate

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to resources. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. Our services are collaborative and personalized for the individual.

About the role

This Clinic Associate serves as a welcoming first point of contact, demonstrating a “no wrong door” approach by responding to incoming calls, gathering referral and presenting-need information, and connecting individuals to the appropriate services, providers, or programs. The position supports timely access and continuity of care through accurate data entry, documentation collection, referral and billing data entry, coordination with telehealth and internal teams, and effective use of electronic systems. It also supports daily office operations and maintains monthly performance standards to ensure efficient, high-quality service delivery.

Responsibilities

• Demonstrates a friendly “no wrong door” approach to all ISBH employees and clients
• Serves as an initial point of contact by responding to incoming calls, referrals and presenting-need information, and ensuring timely connection to the appropriate service, provider, or program
• Operates EHR, insurance portals, and other databases as assigned
• Collects and assists with the processing of toxicology screens in support of the psychiatry department
• Facilitates connection with ISBH clients and telehealth providers
• Obtains insurance information, identification, agreements, consents and other required client documents as indicated
• Supports overall operation of the ISBH office including submitting maintenance requests, monitoring supplies, and acting as a point of contact for contracted services
• Referral and billing data entry in compliance with monthly performance measures
• Serves as a liaison with coordinators and managers to ensure access and continuity of service
• Meets performance standards reported monthly using system databases
• Utilizes databases and Electronic Health Record systems for accurate client documentation
• Maintains compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines
• Travel within designated service areas
• Performs other duties as assigned

Requirements

• A high school degree or GED equivalent is required
• An associate degree in healthcare, behavioral health or related field is preferred
• Experience with multi-need people and families is preferred
• 3 years of experience/training in business, health, communications, computers, or other related areas is preferred

Skills

• Advanced communication skills, both oral and written is required
• Ability to use appropriate databases, spreadsheets, and other software is required
• Advanced organizational skills are required
• Ability to maintain confidential information is required
• A valid driver's license and the ability to operate a motor vehicle is required
• An appropriate level of auto insurance coverage is required
• Ability to manage deadlines within a fast-paced, high-volume environment is required
• Ability to operate in an Internet-based, automated office environment is required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer is required
• Must be able to lift up to 15 pounds at times is required

Pay

The pay range for this position is $19.00 to $22.26 per hour based on experience, education, and/or licensure.

Benefits

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K with Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues

Mission and Values

OUR MISSION
Delivering exceptional care through connection

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope
Collaboration - We listen to understand and ask how we can best support the people and communities we serve
Wellbeing - We celebrate one another's strengths, and we support one another in being well
Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team
Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible