Clinic Administrative Assistant

About the Role

Perform general office duties incorporating a variety of basic and routine clerical and secretarial tasks in a clinical environment. Serve as the "face" of one of our outpatient or hospital facilities, using your administrative skills to impact the lives of patients and their families. As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and deliver the best customer care for patients living with kidney disease.

Responsibilities

• Patient Engagement and Front Desk
  • Answer telephone and route calls to the appropriate person.
  • Professionally greet all patients and guests.
  • Maintain a professional environment at all times; monitor the reception and waiting areas.
  • Distribute incoming mail.
  • Obtain necessary signatures to ensure efficient processing of admissions data in accordance with FMCNA policies and procedures.
  • Ensure all aspects of patient confidentiality are maintained.
• Scheduling and Registration
  • Maintain accurate records of hospitalization, patient travel, etc., to facilitate coordination of patient scheduling, ancillary testing, and related tasks.
  • Prepare medical records for facsimile or mail related to travel, transplant, disability, and others.
  • Organize travel for patients by contacting and providing requested medical records.
  • Coordinate transient patient paperwork.
  • Coordinate transfer placements and confirmations with the Clinical Manager.
  • Confirm admissions paperwork is completed and sent to designated departments (e.g., billing) by collecting, faxing, and scanning.
  • Assist with medical appointment referrals and scheduling.
  • Assist with transportation coordination and referrals.
  • Ensure data entry is completed for Crown Web, ESRD 2728, ESRD 2746, and PART.
  • Perform monthly insurance card scanning.
• Administrative and Additional Responsibilities
  • Set up and maintain filing systems and basic databases as applicable.
  • Complete forms and reports required by company offices and outside vendors/agencies.
  • Prepare purchase orders using the appropriate software application.
  • Assist with department/facility accounts receivable and accounts payable functions as needed.
  • Maintain inventory of necessary office supplies.
  • Assist in auditing records for ongoing compliance with medical records standards (e.g., H&Ps, monthly physician progress notes, care plans).
  • Assist in collecting Patient Demographic Information and Continuous Quality Improvement Data.
  • Assemble, file, and maintain patient medical records.
  • Print patient schedules and pull patient charts daily.
  • Arrange for package pickup and delivery.
  • Assist with month-end reporting requirements.
  • Participate in collaboration sessions such as center/team huddles and staff meetings.
  • Attend education and training sessions as appropriate and apply key learnings.

Requirements

• High School Diploma or GED required.
• Minimum 6 months of relevant experience without a degree; 1-2 years of related experience preferred.
• Experience with computers and Microsoft Office applications (Word, Excel, PowerPoint) preferred.
• Good verbal communication skills and a pleasant telephone manner.

Skills

• Knowledge of office procedures.
• Proficiency in Microsoft Office applications and ability to adapt to supporting software.
• Professional attitude and appearance.
• Strong written and verbal communication skills.
• Resourcefulness and proactivity in resolving issues.
• Strong organizational, multitasking, and time-management skills with the ability to prioritize tasks.
• Customer service orientation.

Working Conditions

• Day-to-day work includes desk and personal computer tasks, with possible interaction with patients, facility staff, and physicians.
• May require travel between assigned facilities and various community locations.
• Work environment is characteristic of a healthcare facility with controlled air temperature and moderate noise levels.
• May be exposed to infectious and contagious diseases/materials.

Pay

Hourly Rate: $17.00 - $28.00, depending on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.