Client Transformation Director

About the role

Kraken powers innovative global developments in energy by creating technology that redefines utilities and unlocks a new energy system of the future. By optimizing renewable generation, building a more intelligent grid, and empowering utilities to deliver exceptional customer experiences, our operating system is transforming the industry worldwide. This role will lead a major North American client implementation to deliver world-changing results.

The individual in this role will serve as both the face of, and the delivery leader for the next North American utility transformation. This is a high-profile role with a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, and the attention of our 1000+ person Product and Engineering organization. Our ideal candidate will be comfortable briefing the CEO of a billion+ dollar utility while maintaining a detailed understanding of complicated dependencies across multiple work streams to successfully coach, guide, and support our talented delivery leaders throughout the transformation.

Responsibilities

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, covering technology, business operations, and culture transformation.
• Find solutions that bring our clients into the new software and operating model, accelerating delivery and reducing risk.
• Develop deep trust with C-suite client executives.
• Lead a team of Client Delivery Leads across functional delivery areas.
• Prioritize outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of Product for Vertically Integrated Utilities to ensure the entire 1000+ person development team delivers capabilities required to exceed client expectations.
• Communicate effectively to stakeholders at all levels, both internally and externally.
• Continuously demonstrate Kraken’s business value to the client and build a governance model that lasts beyond the implementation program.
• Set the direction and pace for implementation program execution, managing internal and external expectations, removing blockers, and making prioritization decisions.
• Understand implementation program details and report progress to the client and internal stakeholders.
• Embody Kraken’s ways of working, providing support and feedback to team members, and reinforcing an environment of psychological safety.

Requirements

• Extensive experience in Regulated Utilities (ideally in the North American market).
• Strong experience leading large, enterprise-level technology implementations and significant transformation of business operations, ideally in utilities or similar industries (e.g., telecom, public sector).
• Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation.
• Hands-on leadership of global implementation teams consisting of experts in implementation, product, data, engineering, change management, and enablement.
• Problem solver with an ability to focus conversations on what truly matters.
• Ability to understand what success looks like for the client and laser-focused on enabling them to achieve it without always saying yes.
• Team player who can work effectively with national and global teams across Kraken.
• Excellent communication and facilitation skills, with natural gravitas and respect from peers.
• Client and quality focus; highly effective at building and improving customer relationships as peers.
• Mobile—expected to invest in face-to-face relationship building with clients and internal teams; frequent travel will be required.

Skills

• Passionate about helping clients (without them, we don’t exist).
• Passionate about technology (we are a tech business disrupting energy).
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world).
• Open-minded, flexible, and adaptable (we are constantly growing, changing, and evolving).
• Confident in decision-making.
• Supportive, approachable, and fun to work with.
• Inclusive.
• Resilient, working well under pressure.
• Believe in big ambitions and small egos.
• Embrace the servant leadership philosophy.

Benefits

• Great medical, dental, and vision insurance options.
• Paid time off—we trust our employees to get the work done and recharge as needed.
• 401(k) plan with employer match.
• Parental leave (biological, adoptive, and foster parents are all eligible).
• Pre-tax commuter benefits.
• Flexible working environment—genuinely believe in work/life balance.
• Equity options: every Kraken employee owns part of the business.
• Modern office or co-working spaces depending on location.

Pay

The salary range for this role is $220,000–$300,000, depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by overall fit for the position.