Client Transformation Director

About the role

Kraken powers innovative global developments in energy by creating technology that redefines utilities and unlocks a new energy system of the future. By optimizing renewable generation, building a more intelligent grid, and empowering utilities to deliver exceptional customer experiences, our operating system is transforming the industry worldwide. This is a high-profile role serving as both the face of and delivery leader for the next North American utility transformation, with a dedicated internal team of experienced Client Delivery Leaders and a Client Engineering team.

Kraken’s software and operating model enable energy clients to lead the shift toward a smarter, sustainable energy system. The accelerated adoption of Kraken means we need a leader to drive a major North American client implementation and deliver world-changing results.

Responsibilities

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, covering technology, business operations, and culture transformation.
• Find solutions that bring clients into the new software and operating model, accelerating delivery and reducing risk.
• Develop deep trust with C-suite client executives.
• Lead a team of Client Delivery Leads across functional delivery areas.
• Prioritize outcomes and delivery from a team of Client Engineers, collaborating with our VP of product to ensure the entire 1000+ person development team delivers capabilities that exceed client expectations.
• Communicate effectively to stakeholders at all levels, both internally and externally.
• Continuously demonstrate Kraken’s business value to the client and build a lasting governance model.
• Set the direction and pace for implementation program execution, managing expectations, removing blockers, and making prioritization decisions.
• Understand implementation program details and report progress to clients and internal stakeholders.
• Embody Kraken’s ways of working, providing support and feedback to team members, and reinforcing psychological safety.

Requirements

• Extensive experience in Regulated Utilities, ideally in the North American market.
• Strong experience leading large, enterprise-level technology implementations and business operations transformations, ideally in utilities or similar industries (e.g., telecom, public sector).
• Proven experience with C-suite clients, leading strategic conversations, negotiating win-win outcomes, and advising on business transformation.
• Hands-on leadership of global implementation teams consisting of experts in implementation, product, data, engineering, change management, and enablement.
• Problem-solving ability with a focus on what truly matters.
• Ability to understand client success and remain laser-focused on enabling it without always saying yes.
• Team player who can work effectively with national and global teams across Kraken.
• Excellent communication and facilitation skills, with natural gravitas.
• Client and quality focus; highly effective at building and improving customer relationships.
• Willingness to travel frequently for face-to-face relationship building with clients and internal teams.

Skills

• Passionate about helping clients (without them, we don’t exist).
• Passionate about technology (we are a tech business disrupting energy).
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world).
• Open-minded, flexible, and adaptable (we are constantly growing, changing, and evolving).
• Confident in decision-making.
• Supportive, approachable, and fun to work with.
• Inclusive, resilient, and able to work well under pressure.
• Believe in big ambitions and small egos.
• Embrace the servant leadership philosophy.

About Kraken

Kraken launched five years ago to offer energy utilities a simple, end-to-end customer management and local flexibility optimization solution, helping them transition to a decarbonized future. The Kraken platform is the operating system for utilities, at the core of how they run their business. Kraken is growing rapidly, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimization of over 65GW. We are tracking toward 100 million customer accounts by 2027 and were independently valued at $8.65 billion at the end of 2025, receiving $1 billion in investment.

Kraken has secured licensing deals with large international energy clients to replace their core technology stack and reimagine their operations, with an unblemished track record of transformation success.

Benefits

• Great medical, dental, and vision insurance options.
• Paid time off — we trust our employees to recharge as needed.
• 401(k) plan with employer match.
• Parental leave for biological, adoptive, and foster parents.
• Pre-tax commuter benefits.
• Flexible working environment with a focus on work/life balance.
• Equity options — every Kraken employee owns part of the business.
• Modern office or co-working spaces depending on location.

Pay

The salary range for this role in New York City is $220,000–$300,000, depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process.