Client Tech Analyst

About the role

The Client Technology Analyst is a key member of Quanex's Regional IT Support team, providing hands-on technical support across office and manufacturing environments. This role is responsible for supporting users, managing computer hardware and software, coordinating Help Desk requests, supporting local and wide area network operations, and helping ensure IT policies, procedures, and SOX GCC controls are followed. The ideal candidate is a strong technical problem solver who proactively manages support needs and partners with internal teams and external service providers to deliver "World Class" customer satisfaction. This position is based in Richmond, IN, with on-call support, extended hours, weekend work, and travel to other Quanex locations as needed.

What's attractive about this position

• Be a key member of Quanex's Regional IT Support team
• Support both office and manufacturing environments
• Work with a variety of hardware, software, and network technologies
• Serve as a trusted IT resource for the client user base
• Take ownership of Help Desk support and ticket management
• Collaborate with internal IT teams and external service providers
• Support technology across multiple Quanex locations through travel and on-call support

What success looks like

• Provide responsive, reliable support to users and business operations
• Proactively manage and prioritize Help Desk ticket queues
• Demonstrate strong technical and problem-solving skills
• Keep office and manufacturing computer equipment running effectively
• Effectively coordinate internal IT resources and external service providers
• Support technology across multiple Quanex locations through approximately 20% travel, as well as on-call support
• Consistently follow IT policies, procedures, and SOX GCC controls while delivering "World Class" customer satisfaction

Requirements

• Bachelor's degree in Computer Science or related field required
• 5 to 8 years of IT support experience with desktop software, hardware products, and problem solving/troubleshooting
• Experience working in manufacturing environments preferred

Pay

The salary range for this position is $26.50-$32.50 hourly with the potential to earn an annual bonus.

Benefits

• Competitive Salary
• 401K Match w/ 2-year vesting period
• Bonus Potential
• Medical, Dental & Vision Plans
• Paid Time Off & Holidays
• Various Work Schedules
• Tuition Assistance
• Wellness/Fitness Resources
• Training/Development
• Employee Stock Purchase Plan
• Dynamic Culture & People