Client Analyst

About the CompanyFirst Horizon Bank is a leading regional financial services company headquartered in Memphis, Tennessee. Operating across 12 southern U.S. states, the bank offers commercial banking, consumer banking, private banking, wealth management, capital markets, mortgage banking, and trust services. Through its subsidiary FHN Financial, the company provides advanced financial technology solutions and market services while maintaining a strong commitment to innovation, security, regulatory compliance, and exceptional client service.About the RoleThe FHNF Client Services Analyst provides first- and second-level IT support for FHN Financial employees, ensuring the reliability and availability of desktop systems, business applications, network connectivity, and mobile devices. The role involves troubleshooting technical issues, supporting hardware and software deployments, participating in IT projects, maintaining security standards, and delivering outstanding technical support in a fast-paced financial services environment.QualificationsBachelor's degree in Computer Science, Information Systems, or a related field preferred.Minimum of 2 years of IT support experience with proven customer service success.Strong knowledge of Windows operating systems, Microsoft Office, internet browsers, and desktop hardware.Experience with PowerShell, Windows security, antivirus solutions, networking, and mobile device support.Excellent written and verbal communication skills.Ability to manage multiple priorities in a fast-paced environment.Ability to lift equipment up to 50 pounds when required.Willingness to participate in after-hours projects and on-call support.SkillsTechnical SkillsIT Help Desk SupportTechnical SupportDesktop SupportWindows Operating SystemsMicrosoft Office SuiteInternet BrowsersPowerShellWindows SecurityVirus ProtectionHardware TroubleshootingSoftware TroubleshootingNetwork ConnectivityActive DirectoryPassword ManagementFile Access ManagementBackup & File RestorationPrinter SupportEmail SupportMobile Device SupportWorkstation DeploymentEquipment InstallationIT Infrastructure SupportSystem AdministrationIT SecurityApplication DeploymentTechnical DocumentationProfessional SkillsCustomer ServiceProblem SolvingAnalytical ThinkingCommunication SkillsTeam CollaborationTime ManagementOrganizational SkillsPrioritizationAdaptabilityContinuous LearningAttention to DetailMultitaskingProject ParticipationTraining & User SupportEqual OpportunityThe provided job description does not include an Equal Opportunity Employer (EEO) statement. Therefore, no official Equal Opportunity statement is available in the source content.