Client System Support

About the role

EPS Company is seeking a highly skilled Client Systems Support professional to maintain, troubleshoot, and repair IT systems at Shaw Air Force Base. The candidate will play a critical role in ensuring seamless IT operations and compliance with DoD and AFCENT standards.

Qualifications

• Security+ Certification Required
• U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required
• Experience in IT system maintenance, troubleshooting, and repair
• Knowledge of DoD/AFCENT standards and cybersecurity policies
• Proficiency in Help Desk operations and IT asset management
• Strong communication and documentation skills

Responsibilities

• Provide prioritized service restoration as per the Escalation Matrix.
• Instruct users on system operations and report unauthorized hardware/software changes.
• Manage Help Desk tickets, ensuring proper documentation of all actions.
• Support inspections, audits, and comply with Information Assurance standards.
• Maintain equipment accountability, track hardware lifecycle, and ensure proper disposal per regulations.
• Liaise with CST shop for iPhone management and provide knowledge transfer for office continuity.
• Maintain warehouse facilities and transport hardware as required.
• Develop and submit Client Systems Support Monthly Status Reports.