Client Support

Role Responsibilities

Provide basic technical support and troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.

Requirements

• 3 - 5 years of related work experience, or an equivalent combination of education and experience.
• 3 - 5 years of customer service experience.
• Excellent communication skills.
• The ability to work in a team environment and commit to a flexible work schedule.

PREFERENCES

• 3-5 years technical experience a plus.
• Previous experience troubleshooting desktop, printer and notebook issues.
• Very strong user and support of MSOffice.

Soft Skill Requirements

• Strong Communication Skills
• Patience / Empathy (enterprise support)
• Problem-Solving / Critical Thinking

Education and Certification Requirements

• Bachelor's degree preferred but not required. A+ or any Microsoft certification is preferred.

Work Schedule

• Monday - Friday 8-5 three days and 10-7 two days. We stay late to support the night warehouse operations.

Benefits

• Motion Recruitment Partners (MRP) is an Equal Opportunity Employer.
• All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available.
• Employment is subject to the successful completion of a pre-employment screening.
• Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.