Client Support

About the role

Isaiah House is a faith-based, Christ-centered nonprofit organization. Employees are expected to conduct themselves in a manner consistent with our mission, values, workplace policies, and standards of conduct. The Client Support position is essential to Isaiah House’s ability to provide clients with a secure, consistent, and encouraging treatment environment.

This position provides direct, on-site support in a residential treatment facility serving female clients. Employees are expected to maintain professional boundaries, protect confidential information, respect client privacy, promote safety, and consistently apply trauma-informed care practices.

Responsibilities

• Promote consistency and accountability by helping clients follow established schedules, program expectations, and daily routines.
• Observe client whereabouts, behavior, and overall safety while reinforcing facility rules and program guidelines.
• Coordinate with Program and Medical team members to address client needs and support effective facility operations.
• Transport clients to appointments, admissions, discharges, and other authorized destinations as required.
• Complete required forms, logs, reports, and shift documentation accurately and within established timeframes.
• Conduct routine facility checks and promptly respond to safety concerns, emergencies, or changes in client behavior.
• Communicate relevant client information and shift updates to appropriate team members while maintaining confidentiality.
• Support clients in a professional, respectful, and trauma-informed manner.

Requirements

• Valid Kentucky driver’s license.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to manage conflict and respond appropriately to challenging or emotionally sensitive situations.
• Ability to understand and follow organizational policies, procedures, safety requirements, and program standards.
• Ability to work effectively both independently and as part of a client-centered team.
• Ability to maintain professional boundaries and protect confidential client information.
• Ability to reliably work the assigned Friday-through-Sunday schedule.

Preferred Qualifications

• High school diploma or equivalent.
• Familiarity with substance use disorder treatment, behavioral health services, or residential treatment environments.
• Previous experience providing direct client support, residential services, or human services.

Physical And Work Requirements

The physical requirements below reflect the essential functions of this position: Ability to perform the essential functions of the position, with or without reasonable accommodation.

• Ability to stand, walk, sit, and move throughout the facility for prolonged periods.
• Ability to observe client activity and respond promptly to safety concerns or emergency situations.
• Ability to operate a motor vehicle and safely transport clients as required.
• Ability to support routine client activities, conduct facility checks, and complete assigned shift duties.
• Ability to occasionally lift, carry, push, or pull equipment, supplies, or other items weighing up to 50 pounds.
• Ability to work in an active residential environment that may involve interruptions, changing priorities, and challenging client situations.

Benefits

Eligible employees may receive:

• Medical, dental, and vision insurance
• Employer-provided basic life insurance
• 401(k) retirement plan option
• Paid time off beginning after 90 days

Benefit eligibility and coverage are governed by the applicable plan documents and organizational policies.

Schedule

Schedules Available Monday through Thursday, 11:30am - 10:00pm Friday through Sunday, 7:30am - 8:00pm