Client Services Support

Position Overview

We are seeking a reliable and detail‑oriented individual to join our team as Client Services Support. This role plays a key part in sample shipping, cooler management, client support, and maintaining an organized and efficient workspace. The ideal candidate will be comfortable handling a high volume of outbound orders, working with basic shipping technology, communicating with clients and internal teams, and performing physical tasks in a fast‑paced environment.

Key Responsibilities

• Order Processing: Build customer orders using the Laboratory Information Management System (LIMS), generate and review paperwork and labels, and ensure all bottleware, labels, and packing materials match project requirements before shipment.
• High‑Volume Shipping: Prepare and ship large volumes of coolers and packages via FedEx, ensuring accuracy, security, and timeliness.
• Shipping Labels & Technology: Use FedEx and other basic systems to create shipping labels, track packages, and verify delivery information.
• Client Service: Interact professionally with clients during sample drop‑offs, pickups, and shipping communications; ask appropriate questions and coordinate with internal teams as needed.
• Sample Receiving: Review information or chain of custody to determine the correct Pace laboratory for testing and ensure proper routing of samples.
• Cooler Cleaning & Cross‑Contamination Prevention: Receive and sanitize returned coolers to prepare them for reuse.
• Stock & Supply Support: Assist with receiving, organizing, and restocking supplies, coolers, packing materials, and other department inventory.
• Safety & Organization: Maintain a clean, organized, and safe work area, following company procedures, safety guidelines, and shipping requirements.

Skills & Qualifications

• High school diploma or equivalent preferred.
• Basic computer skills and familiarity with shipping systems.
• Strong attention to detail and organizational skills, especially when handling high volumes of coolers and information.
• Professional communication skills for interacting with clients, couriers, and internal teams.
• Ability to review project/sample information, follow routing guidance, and seek assistance when needed.
• Strong multitasking and time‑management abilities; capable of prioritizing time‑sensitive tasks in a fast‑paced environment.
• Reliable, punctual, detail‑oriented; able to work independently and collaboratively.
• Physical ability to stand for extended periods and regularly lift, carry, move, and handle coolers, boxes, and supplies up to 50 lb.

Pay

Compensation: $18.00 per hour. The final salary may be adjusted based on geographic location, experience, education, skills, internal equity, market conditions, budgetary considerations, and organizational compensation guidelines.

Schedule

• Monday through Friday, 12:00 PM – 8:30 PM
• Monday through Friday, 9:30 AM – 6:00 PM

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement savings plan with 100 % employer match (immediately vested)
• Life, disability, and voluntary benefits
• Paid time off for holidays, sick days, and vacation
• Health Savings Account (HSA) and flexible spending accounts
• Wellness program
• Tuition reimbursement
• Employee Assistance Program
• Parental leave
• Optional legal coverage and ID theft protection