Client Support

Job Overview

Epitec is seeking a Client Support Technician to provide onsite technical support for a US Foods facility in Lexington, SC. This role supports office and warehouse employees by troubleshooting hardware, software, printers, mobile devices, and network connectivity issues while delivering excellent customer service.

Responsibilities

• Provide onsite technical support for desktop, laptop, printer, and mobile device issues.
• Install, configure, maintain, and troubleshoot operating systems, applications, and utilities.
• Support warehouse Android devices and related hardware.
• Diagnose and resolve software, hardware, printer, and networking issues.
• Create and maintain support tickets, documenting issues and resolutions.
• Monitor systems, identify technical problems, and implement corrective actions.
• Aid with workstation deployments, imaging, upgrades, and equipment replacements.
• Support end users in both office and warehouse environments.
• Maintain hardware inventory and assist with asset management activities.
• Collaborate with team members to ensure timely issue resolution and exceptional customer support.

Required Qualifications

• 3-5 years of technical support, desktop support, help desk, or related IT experience.
• 3-5 years of customer service experience.
• Experience installing, configuring, troubleshooting, and supporting Windows operating systems.
• Experience supporting desktops, laptops, printers, scanners, and mobile devices.
• Understanding of user profiles, permissions, registry settings, and system recovery tools.
• Experience with imaging and deployment technologies.
• Working knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Experience with remote support tools such as Remote Desktop, Microsoft Teams, or similar technologies.
• Strong written and verbal communication skills.
• Ability to work effectively in a team environment.
• Strong problem-solving and critical-thinking abilities.

Preferred Qualifications

• A+, Microsoft, or other relevant technical certifications.
• Bachelor's degree preferred but not required.
• Previous experience troubleshooting desktop, laptop, notebook, and printer hardware issues.
• Strong Microsoft Office support experience.
• Experience supporting warehouse, manufacturing, or distribution center environments.
• Familiarity with BIOS/UEFI, hardware drivers, firmware updates, and hardware replacement activities.

What We're Looking For

• Excellent communication and customer service skills.
• Ability to explain technical concepts to non-technical users.
• Strong organizational skills and attention to detail.
• A patient and professional approach to supporting end users.
• Ability to prioritize multiple tasks in a fast-paced environment.
• A collaborative mindset with a focus on delivering excellent service.

Work Environment

• Full-time onsite position in Lexington, SC.
• Support for both office and warehouse employees.
• Frequent movement throughout the facility to assist users.
• Occasional work in warehouse areas requiring a safety vest and steel-toe shoes.

Interview Process

• Two virtual interviews.
• One onsite interview.
• Meetings with 1-3 team members throughout the process.