Client Support Specialist

About the role

Pinnacle Family Services is a 30-year-old provider of evidence-based therapeutic foster care and behavioral health services, specializing in trauma-informed care. We are part of Health Connect America, a network of behavioral health brands serving nine states.

Responsibilities

• Deliver individualized community-based support services in homes, schools, workplaces, and other community settings.
• Teach and reinforce coping strategies, emotional regulation techniques, interpersonal skills, independent living skills, and other practical tools.
• Partner with individuals and families to implement Treatment Plans and Individualized Recovery Plans (IRPs).
• Coordinate care and collaborate with therapists, healthcare providers, schools, employers, probation officers, family members, and other community partners.
• Connect individuals and families to community resources, housing supports, educational opportunities, employment services, healthcare providers, and other programs.
• Maintain accurate documentation, monitor service utilization and treatment plan timelines, participate in quality improvement activities, and contribute to a culture of excellence in service delivery.

Requirements

• Bachelor's Degree required in a Human Services field.
• Must meet qualifications as a Qualified Professional (QP) in North Carolina, with experience serving children and adolescents with a primary mental health diagnosis.
• Experience providing community-based, behavioral health, case management, or skill-building services is preferred.
• Strong relationship-building, communication, and organizational skills, with the ability to work independently in home and community settings.
• Valid driver's license, current vehicle registration, and active vehicle insurance.

Qualifications

• Must have a valid driver's license, current vehicle registration, and active vehicle insurance.
• Driving record must be in good standing and meet company requirements for community-based service delivery.

Skills

• Strong relationship-building, communication, and organizational skills.
• Independent problem-solving skills.
• A commitment to helping people achieve meaningful goals.

Benefits

• Flexible scheduling and a culture that recognizes the importance of work/life balance.
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually.
• Paid time off and paid holidays.
• Medical, dental, vision, and voluntary insurance options.
• Health Savings Account with company contribution.
• Dependent Daycare Flexible Spending Account.
• Access to a Health Navigator.
• 401(k) Retirement Plan.
• Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and based on community-based service delivery needs.