Client Support Specialist

About the role

Pinnacle Family Services is a 30-year-old organization providing therapeutic foster care and behavioral health services to at-risk youth in North Carolina and South Carolina. The work here is deeply impactful, focusing on trauma-informed and relationship-focused care.

Responsibilities

• Deliver individualized community-based support services in homes, schools, workplaces, and other community settings.
• Teach and reinforce coping strategies, emotional regulation techniques, interpersonal skills, independent living skills, and other practical tools.
• Partner with individuals and families to implement Treatment Plans and Individualized Recovery Plans (IRPs).
• Coordinate care and collaborate with therapists, healthcare providers, schools, employers, probation officers, family members, and other community partners.
• Connect individuals and families to community resources, housing supports, educational opportunities, employment services, healthcare providers, and other programs.
• Maintain accurate documentation, monitor service utilization and treatment plan timelines, participate in quality improvement activities, and contribute to a culture of excellence in service delivery.

Qualifications

• Bachelor's Degree required in a Human Services field.
• Must meet qualifications as a Qualified Professional (QP) in North Carolina, with experience serving children and adolescents with a primary mental health diagnosis.
• Experience providing community-based, behavioral health, case management, or skill-building services is preferred.
• Strong relationship-building, communication, and organizational skills, with the ability to work independently in home and community settings.
• Valid driver's license, current vehicle registration, and active vehicle insurance.