Client Support Specialist

Responsibilities

• Process client requests for corporate document retrievals, filings, and business records.
• Cook up orders from initial request through completion while ensuring accuracy and timely delivery.
• Communicate with vendors and clients via phone and email to resolve questions, issues, and order updates.
• Obtain certificates of status, conduct business name availability and status searches, and retrieve public record documents.
• Prepare, review, submit, and track corporate filings, including Articles of Incorporation/Organization, Amendments, DBA (Assumed Business Name) filings, Annual Reports, Name Reservations, Newspaper Publications.
• Work closely with internal team members to ensure projects are completed accurately and on schedule.
• Maintain detailed records and provide outstanding customer service throughout the order process.
• Axle with additional administrative and corporate service tasks as needed.

Qualifications

• Previous administrative, office support, customer service, legal assistant, corporate services, or document processing experience preferred.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize work in a fast-paced environment.
• Strong written and verbal communication skills.
• Intermediate proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Self-motivated with the ability to work independently and as part of a team.
• Strong problem-solving and critical-thinking abilities.
• Reliable attendance and professionalism.