Client Solutions Account Manager

About the role

Own and grow Setpoint's existing service customer relationships and building owner accounts.

Responsibilities

• Develop, renew, and expand service agreements, including maintenance contracts, controls support, and lifecycle service offerings.
• Identify retrofit, upgrade, replacement, and small-project opportunities from service history, site conditions, customer goals, and equipment lifecycle needs.
• Conduct account reviews, site walks, budget planning conversations, and owner meetings that convert operational issues into actionable scopes.
• Partner with service, engineering, estimating, operations, and field teams to build practical proposals and executable solutions.
• Maintain a clean pipeline, accurate forecasts, consistent CRM activity, and proactive follow-up through the sales process.

Requirements

You protect long-term customer relationships and know how to create value after the initial project is complete.

You can translate service issues, aging equipment, controls obsolescence, comfort complaints, and energy opportunities into clear recommendations.

You are organized, responsive, and disciplined with renewals, open quotes, customer commitments, and account planning.

You are comfortable calling on facility managers, property managers, building owners, and executive stakeholders.

You collaborate across service, project, engineering, and field teams while keeping ownership of the customer outcome.

Qualifications

B2B account management or outside sales experience, ideally in building automation, HVAC, service contracts, facility services, energy services, mechanical/electrical systems, or technical retrofit sales.

Experience selling service agreements, maintenance programs, controls upgrades, retrofits, tenant improvements, or lifecycle replacement work is strongly preferred.

Skills

• Strong relationship-building, communication, negotiation, follow-up, and customer relationship management skills.
• Ability to understand commercial building systems, BAS controls, customer pain points, budgets, and decision cycles.
• Organized, responsive, and disciplined with renewals, open quotes, customer commitments, and account planning.
• Comfortable calling on facility managers, property managers, building owners, and executive stakeholders.
• Collaborates across service, project, engineering, and field teams while keeping ownership of the customer outcome.

Benefits

Opportunity to grow recurring service revenue while helping customers plan future capital and operational improvements.

Technical support from experienced service technicians, engineers, estimators, project managers, operations teams, and field personnel.

Ongoing training in building automation, controls solutions, service offerings, and Setpoint processes/procedures.

Role designed for long-term account strategy, not one-and-done transactional sales.

Team-oriented culture focused on practical solutions, customer satisfaction, and accountable execution.

Pay

TBD

Schedule

TBD

Benefits

TBD

Company

Setpoint Systems Corporation is an award-winning building automation and systems integration firm serving the Rocky Mountain Region since 1983. We have designed, installed, and serviced more than 4,000 integrated building control systems for over 1,600 commercial, industrial, and institutional clients. Our customers rely on us for practical control solutions, responsive service, and long-term partnership. Our account teams are backed by experienced engineering, operations, service, and field teams that help turn customer needs into successful outcomes.

We are an equal opportunity employer. We evaluate qualified applicants based on experience, capability, and alignment with the requirements of the role.