Client Services Supervisor Mail

About the role

Lead Workplace Operations and Team Performance. SPS Global Solutions is seeking a Client Services Supervisor to oversee daily workplace operations, support onsite teams, and maintain strong client relationships. This role provides hands-on leadership across workplace services, team management, vendor coordination, and operational support while serving as a key point of escalation for day-to-day issues. The ideal candidate is organized, proactive, and comfortable balancing people leadership with operational responsibilities.

Why This Role Matters: This position helps ensure workplace services run efficiently by supporting employees, maintaining operational standards, and driving positive client experiences.

Responsibilities

• Operations & Workplace Support: Oversee daily workplace operations and ensure service expectations are met; maintain operational procedures and identify opportunities for process improvement; monitor KPIs, SLAs, and monthly reporting metrics; serve as an escalation point for operational, facilities, and technology-related issues.
• Team Leadership & Development: Supervise, coach, and support onsite team members; assign responsibilities, communicate priorities, and provide performance feedback; assist with onboarding, training materials, and team development initiatives.
• Client & Vendor Coordination: Support client relationships through regular communication and business reviews; manage vendor partnerships and monitor service delivery expectations; address service concerns and implement solutions when needed.
• Financial & Administrative Oversight: Support payroll, billing, accounts receivable, and reporting deadlines; assist with account budget forecasting and financial tracking; maintain operational performance aligned with business objectives.
• Compliance & Standards: Maintain knowledge of workplace policies and complaint escalation procedures; ensure adherence to company procedures, safety practices, and workplace standards.

Requirements

• Ability to lift and move items up to 50 lbs. as needed.
• Ability to walk, stand, and move throughout the workday.
• Travel: None / Negligible.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• 3–5 years of experience in workplace services, office operations, facilities, or related environments.
• 2–4 years of leadership experience managing teams of varying sizes.