Client Services Representative Multiple Schedules Available

About the Role

VIA Health Partners, a top-10 nationally ranked provider of end-of-life care and a community-based, not-for-profit hospice & palliative care provider, is seeking a dedicated individual to join our team. This role supports the organization by managing incoming telephone calls, assisting visitors, and providing administrative services.

Responsibilities

• Assumes responsibility for all incoming telephone calls to the organization, including transferring calls, sending pages, and routing messages to appropriate staff.
• Meets and greets all visitors.
• Provides light administrative support to Leadership or other departments.
• Maintains phone pool calendar.
• Conducts quarterly phone pool support meetings, if applicable.
• Conducts training for new phone back-up staff.
• Ensures that VIA Health Partner's professional reputation is maintained and projected.
• Incorporates new information and methods into practice for professional development.
• May perform other duties as required.

Qualifications

• High School diploma or GED.
• Minimum of 2 years related experience working in an office environment, preferably in a Health Care facility.
• Working knowledge of Hospice concept of care required.
• Proficiency in Microsoft Office preferred, typing proficiency required.

Benefits

• Medical, Vision, and Dental plans through BCBS.
• 28 days of Paid Time Off.
• Excellent mileage reimbursement rate.
• 403b Retirement plan with matching.
• Focused programs honoring Veteran patients.
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN) certification.
• Best Orientation and Onboarding program.
• Seasoned Hospice leaders guiding career growth.

Schedule

There are two schedules available: Tuesday-Saturday 8:30am-5pm or Wednesday-Saturday 8:30am-5pm.