Part-Time Client Service Representative

VCA Allen Park is a fast-paced general practice located minutes from downtown Allen Park and a short drive from downtown Detroit. We are seeking an experienced Client Service Representative who is kind, empathetic, solution-oriented, detail-oriented, and goal-driven. If you enjoy working with people and pets, brightening days, and making a difference in the lives of pets and their owners, we’d love to meet you.

About the role

As the face of VCA, the Client Service Representative sets the tone for the practice by building and maintaining each customer's trust and confidence in our abilities. This role is central to the hospital’s operations and involves a mix of customer service, administrative, and facility maintenance tasks.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and outreach to prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions about products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control).
• Manage medical records, charts, reports, and correspondence.
• Maintain hospital cleanliness, including removal of animal waste, ensuring the facility is neat both inside and outside.

Requirements

• High school diploma or equivalent (required).
• Minimum of 1-2 years of experience in a client-facing role, preferably within veterinary, healthcare, or customer service environments.
• Experience with appointment scheduling, payment processing, and customer inquiries.
• Familiarity with veterinary terminology, medical records management, and prescription handling (preferred).
• Ability to manage multiple tasks efficiently in a fast-paced setting while maintaining professionalism and empathy.
• Basic computer proficiency (e.g., Microsoft Office).
• Proficiency with scheduling software and point-of-sale systems (preferred).
• Experience with veterinary practice management software (e.g., AVImark, Cornerstone) or similar platforms (preferred).

Benefits

• Competitive compensation.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid vacation and sick days.
• 401(k) retirement plan.
• Generous employee pet discounts.