Client Services Representative - Monday - Friday 8a-5p

Career Overview

At Prism Medical Products, we’re not just offering jobs—we’re building careers. Whether you’re on the frontlines of patient care, operations, or support services, you’ll play a vital role in delivering the innovative and patient-centered solutions that define Prism CARE Solutions.

About the Role

As a Prism Client Services Representative, you’ll play a pivotal role in delivering excellence while navigating the fast-paced, ever-evolving landscape of the healthcare industry. Your work will directly enhance the client experience and ensure patients and providers receive the exceptional care and support they deserve.

Responsibilities

• Monthly phone and electronic communication with current clients for order renewals.
• Communication with physician offices to collect appropriate medical documentation.
• Accurate data entry into the company’s patient management system of all critical patient demographic, insurance, medical documentation and client product orders.
• Communication with insurance entities to obtain eligibility and/or prior authorizations required for service.
• Maintaining compliance with all federal and state regulations.
• An understanding of all policies & procedures required for accreditation and Medicare/Medicaid.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Knowledge of basic healthcare terminology and insurance processes.
• Experience in customer service or related field preferred.

Benefits

We believe in supporting our employees’ well-being and career growth. As a member of our team, you’ll enjoy:

• Comprehensive health benefits.
• Generous paid time off.
• A commitment to work-life harmony.
• Industry-leading benefits including 401(k) matching and tuition assistance.
• Tailored coaching and professional development programs.
• Advanced learning resources and insights from real-world experience.

Pay and Schedule

Details regarding pay and schedule will be provided during the interview process.

Schedule

Details regarding the schedule will be provided during the interview process.

Find Your Career Home!

Apply today!