Client Services Representative - Monday - Friday 8a-5p - Biligual Spanish Speaking preferred

About the role

As a Prism Client Services Representative, you’ll play a pivotal role in delivering excellence while navigating the fast-paced, ever-evolving landscape of the healthcare industry. Your work will directly enhance the client experience and ensure patients and providers receive the exceptional care and support they deserve.

Responsibilities

• Monthly phone and electronic communication with current clients for order renewals.
• Communication with physician offices to collect appropriate medical documentation.
• Accurate data entry into the company’s patient management system of all critical patient demographic, insurance, medical documentation, and client product orders.
• Communication with insurance entities to obtain eligibility and/or prior authorizations required for service.
• Maintaining compliance with all federal and state regulations.
• Understanding of all policies & procedures required for accreditation and Medicare/Medicaid.

Benefits

Prism CARES represents our commitment to combining access, resources, and expertise to support our employees while they support our patients and providers.

• Cultivating growth and balance: Comprehensive health benefits, generous paid time off, and a commitment to work-life harmony.
• Access to industry-leading benefits: 401k matching, tuition assistance, company-paid holidays, and employee engagement events.
• Resources for success: Tailored coaching, professional development programs, and training opportunities.
• Expertise and support: Unmatched onboarding, advanced learning resources, and insights developed from real-world experience.

About us

At Prism Medical Products, we’re not just offering jobs—we’re building careers. As part of our dynamic team, you’ll be empowered to make a meaningful impact every day. Whether you’re on the frontlines of patient care, operations, or support services, you’ll play a vital role in delivering the innovative and patient-centered solutions that define Prism CARE Solutions. We value growth, compliance, and delivering an exceptional client experience in a fast-paced, collaborative environment.

Prism has a close-knit culture where everyone knows your name and you’re not just a number. It’s a great family environment where each part of the company works together for the greater good of the patients.