Client Services Representative - Biligual Spanish Speaking preferred - Work From Home

About the role

As a Prism Client Services Representative, you'll play a pivotal role in delivering excellence while navigating the fast-paced, ever-evolving landscape of the healthcare industry. Your work will directly enhance the client experience and ensure patients and providers receive the exceptional care and support they deserve.

Responsibilities

• Monthly phone and electronic communication with current clients for order renewals.
• Communication with physician offices to collect appropriate medical documentation.
• Accurate data entry into the company's patient management system of all critical patient demographic, insurance, medical documentation and client product orders.
• Communication with insurance entities to obtain eligibility and/or prior authorizations required for service.
• Maintaining compliance with all federal and state regulations.
• An understanding of all policies & procedures required for accreditation and Medicare/Medicaid.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Knowledge of healthcare regulations and familiarity with HIPAA guidelines.
• Experience in customer service or a related field is preferred.

Benefits

• Cultivating growth and balance: Comprehensive health benefits, generous paid time off, and a commitment to work-life harmony.
• Access to industry-leading benefits: 401k matching, tuition assistance, company-paid holidays, and employee engagement events.
• Resources for success: Tailored coaching, professional development programs, and training opportunities.
• Expertise and support: Unmatched onboarding, advanced learning resources, and insights developed from real-world experience.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the client base.

What members of #teamPRISM enjoy working here:

• A close-knit culture where everyone knows your name and youre not just a number.
• A great family environment.
• Growth and development options for employees.
• Educational resources and training opportunities.
• Alignment with strong values that uphold the company's commitment to patients and clients.

Join Our Client Operations team at Prism!

Find your career home! Apply today!