Client Services Representative: Medical Research - RDR

About the role

Auxillium is seeking dedicated, reliable individuals to join our team as Client Services Representatives for Medical Research. Located in Pueblo, CO, United States and La Junta, Colorado, United States, this position will be staffed Monday through Friday from 8:00 AM to 5:00 PM.

Responsibilities

• Maintain hospital and outpatient accounts by updating equipment and personnel information.
• Research hospital and outpatient accounts using web browsers and medical specific resources.
• Handle inbound and outbound calls.
• Accurately identify systems required to complete job tasks and open those systems in a timely manner.
• Follow all processes for contacting medical, hospital, and outpatient facilities.
• Maintain a high degree of accuracy while performing job tasks and should have no errors in data entry to Client Database and data entry to Auxillium disposition tools/forms.

Requirements

• Education requirement: enrolled in high school, graduated high school or equivalent. Medical billing or medical office experience preferred, not required.
• Ability to create and follow written procedure.
• Ability to meet outbound hourly task timing of facility dials within a production day.
• Ability to provide professional written communication and excellent customer service.
• Excellent critical thinking skills, problem solving and strategic thinking abilities.
• Working knowledge of computer equipment and technology and the implementation of such within an office/business environment.
• Maintain high degree of accuracy and great attention to detail.
• Communicate effectively, professionally, clearly, and courteously with medical facilities.
• Ability to work in fluid and ever-changing situation.
• Willingness to adapt to Auxillium’s highly positive culture as a supportive TeamMember.

Qualifications

• High School or Equivalent preferred.

Skills

• Excellent critical thinking skills, problem solving and strategic thinking abilities.
• Working knowledge of computer equipment and technology and the implementation of such within an office/business environment.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

Benefits

• Competitive benefit package for full time regular employees which includes competitive pay rate, paid time off program, 401K, medical, dental, and vision plans.
• Pro-rated paid time off program and 401K for part time employees.

Pay

$15.16 per hour.

Schedule

This position will be staffed Monday through Friday from 8:00 AM to 5:00 PM.