Client Services Representative: Medical Research - RDR

About the role

Auxillium is seeking a Client Services Representative for our Client in the Medical Research industry. Located in Pueblo, CO, United States and La Junta, Colorado, United States, this position is 90 days probationary with a full-time, on-site schedule from Monday to Friday, 8:00 AM to 5:00 PM.

Responsibilities

• Maintain hospital and outpatient accounts by updating equipment and personnel information.
• Research hospital and outpatient accounts using web browsers and medical specific resources.
• Handle inbound and outbound calls.
• Accurately identify systems required to complete job tasks.
• Open those systems in a timely manner.
• Ability to log in and complete work in those systems.
• Follow all processes for contacting medical, hospital, and outpatient facilities.
• Maintain a high degree of accuracy while performing job tasks.
• Pay great attention to detail.
• Should be no errors in data entry to Client Database and data entry to Auxillium disposition tools/forms.

Requirements

• Education requirement: enrolled in high school, graduated high school or equivalent. Medical billing or medical office experience preferred, not required.
• Ability to create and follow written procedure.
• Ability to meet outbound hourly task timing of facility dials within a production day.
• Ability to provide professional written communication and excellent customer service.
• Excellent critical thinking skills, problem solving and strategic thinking abilities.
• Working knowledge of computer equipment and technology and the implementation of such within an office/business environment.
• Maintain high degree of accuracy and great attention to detail.
• Communicate effectively, professionally, clearly, and courteously with medical facilities.
• Ability to work in fluid and ever-changing situation.
• Willingness to adapt to Auxillium’s highly positive culture as a supportive TeamMember.

Qualifications

• High School or Equivalent preferred.

Skills

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.
• Ability to handle multiple tasks simultaneously.

Benefits

• Competitive benefit package for full time regular employees which includes competitive pay rate, paid time off program, 401K, medical, dental, and vision plans.
• Pro-rated paid time off program and 401K for part time employees.
• Position rate: $15.16 per hour.