Client and Patient Service Representative

About the role

The MOH Client and Patient Service Representative provides initial access for all MOH client employers and their employees (patients). They are responsible for greeting, registering, verifying medical and demographic information, scheduling follow-up appointments, and notifying clinical team of patient arrival. This role also communicates with client employers regarding patient results and generation of invoices.

Responsibilities

• Provide excellent customer service to all Minnesota Occupational Health (MOH) client employers and their employees (patients), MOH providers and staff, and other Summit partners by being attentive, respectful and helpful.
• Responsible for greeting and checking in all patients, collecting appropriate medical, demographic, company information and updating information as needed.
• Attach applicable client employer protocol to the visit and notify clinical team of patient arrival; coordinate with QRC’s and interpreters, as needed.
• Check-out and discharge patients, completing all proper documentation; organize, process and review patient records for completeness and accuracy in compliance with HIPAA, MN law and client employer policies.
• Triage walk-in workplace injuries and drug alcohol testing; notify appropriate clinical team of walk-in arrival and type of injury or testing; ensure walk-in visit is added to the appropriate schedule and may notify client employer, if necessary.
• Answer all incoming phone calls, appropriately respond to inquiries and triage to other MOH staff, as needed.
• Communicate with client employers regarding patient results; responds to and reviews various requests for required patient medical records.
• Ensure the patient lobby is accessible, neat and orderly.
• Perform various administrative duties and other duties, as needed and assigned.

Requirements

This MOH role is direct patient facing and requires excellence in providing customer and quality service. This is a casual role based at our Saint Paul Midway MOH Campus. No set schedule; Weekday daytime shifts 7:30 AM to 4:00 PM. Flexibility to float to other MOH sites as needed (Eagan, Woodbury, Shakopee, Coon Rapids, MN).

Qualifications

• High school diploma or equivalent.
• Experience in a healthcare setting preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Proficient in Microsoft Office applications.

Skills

• Customer service skills
• Effective communication skills
• Time management
• Computer literacy

Benefits

MN Occupational Health (a division of Summit Orthopedics) offers a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan.

Pay

Summit's hiring range for this position is $18.77 to $23.46 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation.

Schedule

No set schedule; Weekday daytime shifts 7:30 AM to 4:00 PM. Flexibility to float to other MOH sites as needed (Eagan, Woodbury, Shakopee, Coon Rapids, MN).