Patient Service Representative

About the role

The Central Jersey Medical Center, a Federally Qualified Health Center with locations in Perth Amboy, Carteret, and Newark, NJ, is seeking a full‑time Registration Clerk. The position is based in Carteret, NJ.

Responsibilities

• Books, coordinates, and reschedules patient appointments.
• Greets patients in a prompt, pleasant, and helpful manner.
• Maintains and updates current information on providers’ schedules.
• Answers telephone calls, screens calls, and provides information to callers as needed.
• Contacts patients to confirm appointments.
• Assembles patients’ charts and creates charts for all new patients.
• Conducts personal interviews to obtain required demographic and insurance information and enters the data into the computer.
• Obtains required signatures on legal consents and insurance forms.
• Contacts insurers to verify coverage and ensures we are the primary care provider where necessary.
• Adjusts computer classification of claims to accurately reflect the expected pay source.
• Answers inquiries of patients and the public in person or via telephone regarding regulations and services; refers inquiries to the appropriate person or department when necessary.
• Performs exit billing and discusses patient account balances with the responsible party.
• Responsible for daily cash collections.
• Maintains daily log of uncompensated care applications and other state and local governmental applications.
• Inputs data into the ancillary database.
• Collects and batches daily encounters.
• Performs other front‑end duties as assigned.

Qualifications

• Demonstrated ability to adapt to changes readily.
• Ability to follow instructions given orally or in writing.
• Ability to work with little or no supervision.
• Effective follow‑through on all tasks.
• Maintains a high level of confidentiality.
• Ability to complete assignments in a timely manner.
• Team‑player attitude.
• Spanish speaking preferable.

Training and Experience

Minimum of two (2) years or more experience in a medical office support setting; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

Schedule

Hours may vary and include evenings and Saturdays. Additional hours for training and coverage may be offered.

We are an Equal Opportunity Employer.