Patient Client Representative

Location: US:NY:Williamsville • Part-Time • Benefit Eligible • Onsite

About the role

To serve as a customer service liaison between Kaleida Health and the customers it services. To perform clerical tasks for the department and/or support for assigned manager or supervisor.

Responsibilities

• Provide excellent customer service as a liaison between Kaleida Health and its customers.
• Perform clerical tasks for the department.
• Support assigned manager or supervisor.
• Utilize medical terminology in daily interactions.
• Operate office equipment including PCs, fax machines, printers, copiers, scanners, and telephone systems.

Requirements

• High School Diploma required.
• Excellent customer service, consultative, and listening skills.
• Background in medical terminology required.
• One year of clinical laboratory experience, including knowledge of a wide scope of clinical laboratory tests, terminology, and application of information.
• Previous customer service experience preferred.
• Must successfully complete data entry and basic computer tests.

Working Conditions

• Essential weight requirement: Light (up to 20 lbs).

Schedule

• Scheduled work hours: 7AM–3PM, 8AM–4PM, 9AM–5PM, or 10AM–6PM.
• Standard bi-weekly hours: 52.50 (FTE: 0.700000).
• Weekend/holiday requirement: No.
• On-call required: No.
• No rotation work.

Pay

Salary range: $21.40 – $31.91 per hour. Wage will be determined based on factors such as candidate’s experience, qualifications, internal equity, and any applicable collective bargaining agreement.