Laboratory Client Service Representative
Benefits
- 401(k)
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Stock options plan
- Vision insurance
- Liaising between the laboratory and clients, producing data reports, scheduling field services and assisting clients.
- Answering client calls and responding to client requests via phone or email.
- Filling out kit request forms and following up on sample kit completion.
- Scheduling couriers for sample pickups, sampling and kit drop-offs and updating Outlook calendar for these events.
- Preparing/scheduling main clearances, routine sampling for public water systems and private water testing.
- Reviewing COCs for accuracy and/or clarifying any ambiguous requests with the client. Notifying Sample Receiving of any discrepancies found as a result of login.
- Managing workload through backlog to meet client turnaround times.
- Managing client add-on requests and verifying with the laboratory that add-ons will be analyzed within hold time.
- Reviewing overall data results and QC prior to reporting.
- Creating/editing client profiles in LIMS, be able to add/delete analyses, add comments to reports and adjust turnaround time as requested.
- Creating case narratives in LIMS2K as needed.
- Utilizing LIMS and IT parsers for reporting lab reports and electronica data deliverables (EDDs) and/or ADaPTs requested by clients.
- Providing clients with reports, either with verbal results or emailing reports as requested.
- Filing and routine scanning.
- Bacteria testing and reporting. See Bacteria Analyst description for further details.
Responsibilities
Qualifications
Will train candidates with a science degree or laboratory experience.
Pay
$45,000.00 - $52,000.00 per year
About the role
JEL is an employee owned company located in Jupiter, Florida. We are a NELAP certified environmental lab serving clients throughout Florida. We have been providing personalized service and excellent data for over 29 years and also have service centers in Miami and Tampa. Our work encompasses both private and governmental projects. We provide training on the latest instrumentation and offer benefits including medical and PTO.
Stay with technology
Our commitment to stay in the forefront of technology gives our employees an opportunity to upgrade their skills and cross-train in all areas of the laboratory. If you are a person who can combine a love of science and technical expertise with an understanding of the importance of excellent customer service we would be very interested in talking to you.