Client Services Representative - Arrowhead Animal Hospital

Responsibilities

• Manage large amounts of incoming calls
• Schedule appointments
• Check clients in and out of the facility
• Handle cash and credit card transactions
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines, and policies
• Strong phone contact handling skills and active listening
• Basic computer skills
• Familiarity with impromed systems

Requirements

• High School Diploma or equivalent required.
• The ideal candidate will have excellent customer service skills and the ability to work in a fast-paced environment.
• At least one year of previous experience in client services.
• Previous experience in a multi-doctor veterinary practice is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Able to multi-task.
• Able to work well within a team environment.

Qualifications

• High School Diploma or equivalent required.

Skills

• Excellent customer service skills
• Fast-paced environment
• Computer literacy
• Communication skills
• Multi-tasking ability
• Teamwork

Benefits

• Paid time off
• Paid holidays
• Medical, dental and vision insurance
• Pet care discounts
• 401K with a true match up to 4%
• Employee Assistance Program
• Mentorship
• Ledership development
• VSOP® grants
• SUVETO’S VETERINARY STOCK OWNERSHIP PLAN

Pay

• $20.00 - $21.00 per hour

Schedule

• Full-time position