Client Services Manager, Home Health
Position Summary
The Client Services Manager supports the day-to-day success of our Home Health office by helping coordinate client services, grow and manage a caseload, support field staff, and ensure a high-quality experience for clients and referral partners. This role is designed for a high-potential professional who can operate with increasing independence, provide advanced support across client services functions, and serve as a reliable partner to office leadership in a fast-paced Medicare-certified Home Health environment.
Key Responsibilities
Help develop, coordinate, and grow a Home Health caseload through strong relationship building and responsive service.
Build trusting relationships with clients and families and serve as a point of contact for service-related questions, concerns, and follow-up needs.
Handle service inquiries professionally and accurately document referrals and related information in appropriate systems.
Establish service expectations with clients and payors, including service details, billing arrangements, and issue resolution processes.
Coordinate staffing and scheduling based on clinician competency, productivity, and availability to support quality care and continuity of service.
Monitor assignments after services begin and follow up proactively to support client, family, and employee satisfaction.
Minimize unnecessary staffing changes and maintain reliable service coverage.
Serve as a facilitator among clients, families, clinicians, physicians, case managers, and office staff to support coordination of care.
Support billing and service-processing activities, including physician order follow-up, documentation coordination, and timely flow of information needed for payroll and billing.
Maintain accurate records, notes, and communications to support continuity, compliance, and service excellence.
Monitor caseload and operational metrics and help office leadership identify trends, barriers, and opportunities for improvement.
Partner with office leadership and clinical partners to support field staff performance, engagement, and retention.
Aid in call-outs, urgent staffing needs, office workflows, and general administrative support as needed.
Provide dependable backup support to Client Services leadership and contribute to a collaborative, team-first office culture.
Participate in office meetings, company initiatives, and special projects that strengthen office performance and client experience.
Operate with a higher level of autonomy, judgment, and accountability than an entry-level associate while continuing to develop toward future leadership opportunities.
Take ownership of more complex coordination tasks, escalations, and cross-functional follow-up within the Home Health office.
Help reinforce best practices around responsiveness, organization, follow-through, and service excellence across the team.
Qualifications
College Degree required or equivalent healthcare experience.
Demonstrated strong interpersonal, communication, and relationship-building skills.
Prior healthcare, home health, Medicare, client services, recruiting, or scheduling experience strongly preferred.
Proven record of goal achievement and ability to manage multiple priorities in a fast-paced environment.
Strong sense of urgency, follow-up, organization, attention to detail, and comfort with technology and office systems.
Ability to work collaboratively, use sound judgment, and communicate effectively with clients, families, field staff, and internal partners.
Preferred Characteristics
Growth-oriented professional with the potential to move into broader office leadership over time.
Calm, service-minded problem solver who can balance client needs, employee support, and operational priorities.
Committed to representing BAYADA with compassion, excellence, and reliability in every interaction.