Client Services Manager, Home Care

Position Summary

BAYADA Home Care has an immediate opening for a Client Services Manager in our Scottsdale, AZ office. This is an exciting career opportunity in a growing industry where you can bring energy, professionalism, and strong relationship-building skills to a dynamic, entrepreneurial environment.

Key Responsibilities

• Provide superior customer service and support the delivery of high-quality home care services.
• Manage the coordination of client services and address emergent scheduling needs in a timely, effective manner.
• Manage an assigned caseload while proactively working to grow and strengthen it.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Develop strong, communicative relationships with office and field team members.
• Maintain effective fiscal management of the caseload by monitoring performance metrics and key business indicators.
• Promote continuity of care and service reliability through strong communication, follow-up, and problem resolution.
• Support office goals through collaboration, responsiveness, and a commitment to service excellence.

Qualifications

• Bachelor’s degree or equivalent experience in healthcare preferred.
• Growth-oriented and entrepreneurial mindset.
• Prior medical office or home care experience preferred.
• Prior supervisory experience is a plus.
• Demonstrated record of successfully taking on increased responsibility and achieving goals.
• Ambition to grow and advance beyond the current position.
• Strong computer skills required, including comfort with electronic medical records.
• Excellent communication and interpersonal skills.

Schedule and Compensation

• Monday through Friday; 8:30 a.m. to 5:00 p.m.
• Comprehensive salary structure, including base pay plus incentives.

About BAYADA

BAYADA was established in 1975 and is a nonprofit organization that remains independently operated and has never been sold. With a team of more than 35,000 employees, BAYADA served 168,660 clients in 2025. The organization currently provides services across 22 states and 6 countries and continues to grow. Our Values: Compassion. Excellence. Reliability. BAYADA is committed to compliance with all state/local mandates and is an Equal Opportunity Employer.