Client Services Manager, Home Care

Position Summary

As a Client Services Manager, you are at the heart of the office, ensuring that clients receive the care they need and that our field employees feel supported, valued, and set up for success. In this role, you will lead service delivery, strengthen client and caregiver relationships, support day-to-day operations, and help drive office growth.

What You’ll Do

• Lead the coordination and delivery of client services, helping ensure schedules are filled quickly and care is delivered with consistency and quality.
• Serve as a key point of contact for clients and families, responding to questions, resolving concerns, and creating a positive client experience.
• Partner closely with caregivers, clinical teams, and office staff to support teamwork, communication, onboarding, and day-to-day problem-solving.
• Support referrals, intakes, service conversion, and ongoing case management to promote growth and continuity of care.
• Maintain accurate documentation and use key systems and technology platforms to manage client and employee information effectively.
• Help identify best practices, coach team members, and contribute to training, development, and performance improvement efforts across the team.
• Support office and market goals related to customer service, recruiting, fiscal performance, and caseload growth.

What We’re Looking For

We’re looking for someone who brings strong judgment, professionalism, and a genuine commitment to service. The ideal candidate is organized under pressure, communicates clearly, and knows how to balance the needs of clients, caregivers, and the business with confidence and care. Qualified candidates should have:

• A demonstrated record of goal achievement and strong interpersonal skills.
• Experience successfully growing and managing a caseload; at least one year is required, with more experience preferred.
• Prior supervisory experience.
• The ability to communicate effectively in English.
• Home care, health care, or recruiting experience is a plus.

Schedule & Work Environment

Full-time role: exempt
Monday–Friday, daytime office hours 8:30am- 5:00pm
Training will be located in our NYC office on West 30thst but the role will eventually move to our new office in Elmsford, NY.

Benefits

• Medical, dental, and vision coverage
• Paid holidays, vacation, and sick time
• 401(k) with company match
• Employer-paid life insurance
• Employee Assistance Program
• Tuition reimbursement

To learn more about BAYADA benefits: https://www.bayada.com/benefits

Why BAYADA

At BAYADA, you’ll be part of a team that leads with heart and holds itself to a high standard of excellence. This is an opportunity to make a direct impact on clients and families, support the growth of caregivers and office teams, and build a meaningful career within an organization that invests in leadership development.

If you are energized by service, collaboration, and the chance to make a difference every day, we’d love to connect with you.

BAYADA intends to fill this position by September 29, 2026.

Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.