Client Services Manager, Home Care

Join BAYADA and make a meaningful difference in Green Valley, Arizona. This is an in-office, full-time position based in Green Valley; candidates should be prepared for consistent onsite work and a reliable commute.

Responsibilities

• Build trusting relationships with clients, families, caregivers, referral sources, payors, and community partners.
• Serve as a responsive point of contact for questions, service needs, concerns, and follow-up.
• Coordinate referrals and ensure accurate, timely entry of client and payor information.
• Manage schedules and staffing assignments to support continuity, reliability, and quality of service.
• Monitor client authorizations, state-funded hours, service changes, and reauthorization needs.
• Partner with the state programs authorization team and office leadership to support services from referral through discharge.
• Communicate clearly and professionally with clients, families, caregivers, and internal partners through phone, email, and other approved tools.
• Review documentation, records, payroll information, and other operational details for accuracy and completeness.
• Help resolve scheduling, service delivery, authorization, and caregiver concerns with urgency and empathy.
• Collaborate with the Office Director and clinical or operational partners to support a positive client and caregiver experience.
• Use reports, systems, and performance information to prioritize work, identify issues, and improve service delivery.
• Contribute to a welcoming, accountable office culture grounded in BAYADA’s values of compassion, excellence, and reliability.

Requirements

• A genuine commitment to helping people live safely and independently at home.
• Strong interpersonal skills and the ability to build rapport quickly with clients, families, caregivers, and colleagues.
• Clear, polished written and verbal communication skills.
• Strong organization, attention to detail, and follow-through across multiple priorities.
• The ability to learn systems and processes quickly and apply training accurately.
• Resourcefulness, sound judgment, and a positive, solutions-oriented approach.
• Comfort working in a fast-paced, team-based office where priorities can change.
• The ability to receive feedback, ask questions, and continue building expertise.
• High school diploma or equivalent required; additional education or relevant experience is a plus.
• Proficiency with standard office technology and the ability to communicate effectively through email and other digital tools.

Qualifications

• Experience in customer service, retail, restaurant, hospitality, healthcare, staffing, scheduling, human services, or a related field is valued.
• Previous experience in home care, state programs, Medicaid, authorizations, scheduling, payroll, or client services is helpful but not required.

Why this opportunity stands out

• Make a direct difference in the lives of clients and families in your community.
• Help shape a growing state programs operation in Green Valley.
• Work alongside leaders and teammates who value collaboration, accountability, and thoughtful service.
• Build expertise across client service, operations, payor coordination, scheduling, and team leadership.
• Grow your career with BAYADA, an organization committed to developing its people and delivering care beyond compare.

Benefits

BAYADA offers a comprehensive benefits package for full-time employees that may include:

• Medical, dental, and vision insurance
• Paid vacation, sick time, and holidays
• Employer-paid life insurance
• 401(k) with company match
• Tuition reimbursement and education support
• Employee assistance program
• Direct deposit and additional employee resources

Benefits are subject to eligibility and plan terms.

About BAYADA

For more than 50 years, BAYADA has been guided by a mission to help people have a safe home life with comfort, independence, and dignity. We are committed to compassionate service, professional excellence, and a culture where employees can grow while making a difference every day.