Home Care Client Manager

About the role

As a Home Care Client Manager, you’ll be at the heart of our care delivery team—ensuring every client receives personalized, high-quality service. You’ll oversee client care, maintain communication with families, and provide compassionate service to our clients.

Job Duties

• Conduct in-home or virtual assessments to identify client care needs
• Ensure client care needs are met, coordinating with Caregiver Success Manager
• Regularly communicate with clients, referral partners and family members
• Maintain accurate documentation of client services, progress & care plan changes
• Ensure compliance with all relevant regulations, internal policies
• Occasionally participate in community outreach with current and potential referral partner relationships
• Travel within the Renton/Greater Seattle area as needed or assigned
• Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary
• Participate in regularly scheduled on-call rotation handling off-hours staffing needs

Qualifications

• 2+ years of experience in healthcare care coordination, client management, and/or related role with transferrable skills required
• Valid Driver’s License and vehicle insurance with clean DMV record required
• Current CNA or HCA certification preferred
• Proficiency in using healthcare management software preferred