Home Care Client Services Manager
About the role
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Fayetteville, NC Assistive Care State Programs Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
Responsibilities
- Provide superior customer service and quality home care
- Focus on managing coordination of client services and emergent scheduling issues
- Manage your Client Services Manager caseload while proactively growing it
- Build lasting relationships with clients, referral sources, payors and community organizations
- Develop strong, communicative relationships with the team
- Maintain effective fiscal management of your caseload by monitoring metrics
- Partner with Clinical Managers to provide supervision and support to field employees
Requirements
- Bachelor degree is required
- Prior medical office or home care experience preferred
- Experience with case management of Medicaid is a plus
- Prior supervisory experience a plus
- Demonstrated record of successfully taking on increased responsibility (goal achievement)
- Ambition to grow and advance beyond current position
Skills
- Strong computer skills required (electronic medical record)
- Excellent communication and interpersonal skills
Benefits
- Award‑Winning Workplace – Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
- Impactful Work – Make a meaningful impact in the Fayetteville Community!
- Comprehensive Benefits – Medical, dental, vision, and more – we've got you covered
- Career Growth – Advancement opportunities to help you grow in your career
- Nonprofit Organization – As a mission‑driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan