Client Services Manager (Care Manager) – Senior Home Care

What You'll Do

• Cook up client care services, including assessments, care planning, client visits, and caregiver introductions
• Supervise and support caregivers through coaching, orientation, quality assurance visits, and performance management
• Serve as a primary point of contact for clients, families, caregivers, and referral partners
• Collaborate with the Staffing Coordinator to ensure appropriate caregiver-client matches
• Maintain accurate documentation and support compliance requirements, including long-term care insurance documentation
• Participate in an on-call rotation to address urgent client and caregiver needs
• Work collaboratively across departments and perform other duties as assigned to support the success of our clients and team

Requirements

• Minimum of 2 years of experience in a care-related field
• Previous supervisory or leadership experience
• Strong communication, relationship-building, and problem-solving skills
• Able to lead, coach, and hold team members accountable
• Valid driver's license, proof of insurance, and ability to travel locally
• Basic computer proficiency, including Microsoft Office and data entry
• Ability to successfully pass a criminal background check

Schedule

• Full-time position
• Monday–Friday, 8:30a.m. – 5:00 p.m.
• Participation in a shared evening and weekend on-call rotation
• Some flexibility required based on client needs

Pay

50000-50000 Yearly Salary