Client Services Manager- Senior Homecare

Responsibilities

• Point person on all Client Related issues for cases under you and your team
• Participate in initial and ongoing client and caregiver meetings
• Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality
• Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required
• Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes; support facilitation of updates as warranted
• Evaluate client and employee satisfaction to effectively resolve complaints and incidents
• Recognize and reward good job performance and promote caregiver recognition
• Escalate disciplinary action to the Senior Client Services Manager
• Maintain positive relationships with clients and referral sources
• Perform on-call evening and weekend duties, as directed
• Perform other functions as deemed appropriate by the management team

Qualifications

• Associate Degree in a healthcare-related field and two years of supervisory experience in Senior homecare is preferred
• Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software
• Excellent communication skills and professionalism at all times
• Detail-oriented team player
• Able to multitask, work under pressure and problem solve
• Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, client, their families, and referral sources
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.