Client Services Executive - Financial Services

About the role

The Sr. Client Services Executive will grow WWT's services business by leading the services sales process in assigned accounts, including building client and partner relationships, identifying and creating business opportunities, and closing business to meet or exceed sales targets.

Responsibilities

• Use a consultative approach to solve clients' business challenges through technology, with the goal of delivering business outcomes through WWT services.
• Create and identify services opportunities in assigned accounts.
• Build a pipeline of services opportunities that meet or exceed thresholds.
• Aton or exceed sales targets for services profitability and revenue.
• Serve as the single point of contact for sales of services in assigned accounts.
• Establish and develop strong business relationships with assigned clients and WWT's services partners.
• Conduct requirements gathering and scoping sessions with clients and WWT stakeholders. Utilize Project Scoping Workshops when appropriate.
• Develop thorough and accurate proposals and statements of work with some support from other team members.
• Structure complex deals, including negotiating terms of agreements with clients.
• Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology, and approach.
• Create work breakdown structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.
• Develop and present proposals and statements of work that are accurate, detailed, and contractually protect WWT from "scope creep", cost overruns, and other risks.
• Upon award of an engagement, work with internal teams to ensure that the engagement is set up accurately. Work with service delivery teams to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase.
• Actively participate in customer-facing project/program kickoffs managed by project/program managers to explain and clarify the agreed upon objectives, scope, and deliverables for the engagement.
• Understand the structure and operation of WWT's service delivery organizations and incorporate lessons learned into future engagements.
• Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue such opportunities.
• Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.
• Develop Cloud Strategies including business case development, application assessment and migration planning, application optimization, and cloud operating models.
• Experience in DevOps and Infrastructure as Code as part of client transformations.

Qualifications

• Candidates must have a successful track record of selling IT integration services to Fortune 500 financial services clients.
• Experience in one or more of the following technical areas: IT Networking, Cloud (Private / Public), Infrastructure Automation, DevOps, Agile App Development, Cyber-security.
• The ideal candidate would have a broad understanding of technology domains across infrastructure and application development with an expertise in one (or more) of them.
• Adept at professional networking and building relationships with executive and decision-making managers.
• Ability to operate in a leading edge Technical environment and staying abreast of NextGen technical solutions and related Services.
• Comfortable operating in a fast-paced, collegial, knowledge-focused organization.
• Ability to effectively profile and qualify target pursuits.
• Ability to provide in-depth technical discussions and directions with customer(s) and internal WWT teams.