Client Services Executive

Overview

Navitus Health Solutions is seeking a Client Services Executive to join our team!

National Accounts Management requires a highly strategic and consultative approach, focused on managing complex client needs, delivering customized solutions, and cultivating senior-level relationships across large organizations. This role demands the ability to operate with structure and discipline while also navigating ambiguity—balancing tailored strategy, cross-functional coordination, and long-term growth objectives.

Responsibilities

• Delegate, support and provide guidance to colleagues in Senior CSC and CSC roles
• Pull data from 3-D and other Navi-tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clients
• Work closely with Clinical Account Executive on data, strategy, and the Navitus team approach to all meetings
• Ensure immediate Client Services team has a plan to mediate any unmet PGs moving forward; Client Services should always have a debrief with an internal department which has failed to meet a PG
• Client Services Executive should be able to perform both basic training and specialized training on client-facing platforms, as long as the client has placed this request ahead of time
• Facilitate resolution of escalated member/Client issues requests
• Manage Clients
• Contract maintenance and performance
• Travel to Client sites
• Provide mentoring to the coordinator levels
• Other duties as assigned

Qualifications

• Bachelor's degree in business, marketing, or related area preferred
• Knowledge of PBM or health care industry preferred
• Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives
• Ability to work independently and prioritize work to meet client needs
• Strong team orientation, commitment to sales, and client service and desire to succeed
• Willingness to travel as needed to meet goals
• Excellent verbal and written communication, presentation and negotiation skills required
• PC skills; Microsoft Office, Email, and Internet
• Valid State Driver’s License and current Automobile Insurance Policy
• The ability to consistently interact cooperatively and respectfully with other employees