Client Services Executive

Position Summary

Bay FC is seeking a Client Service Executive to join our team. The ideal candidate has a professional, service-focused, and proactive mindset with a background in client management and support. The Client Service Executive will be responsible for managing a segment of Bay FC’s General Season Ticket Members, including building strong client relationships, backend account management, collecting payments, and renewing and upselling accounts. This full-time position reports to the Manager, Client Services.

Responsibilities

• Avoid adopt a mindset of “unreasonable hospitality” to deliver incredible, personalized service and ensure each account has a great experience with Bay FC.
• Build long-lasting relationships with season ticket members.
• Reach personal and departmental sales goals and initiatives.
• Oversee the day-to-day account needs of a segment of Bay FC’s Season Ticket Members.
• Work proficiently in the digital ticketing system to ensure account accuracy and timely payments.
• Complete individual metrics set each week and maintain records of all sales prospecting and customer conversations in our CRM system.
• Able to maintain a high level of professionalism and confidentiality at all times.

Qualifications

• Minimum 2 years customer service experience
• Salesforce, Archtics, and Tixr experience preferred
• Bachelor’s degree or equivalent
• Outstanding written and verbal communication skills
• Ability to manage multiple tasks simultaneously, while remaining organized, efficient, and calm under pressure
• Proven ability to work collaboratively in a team-oriented environment
• Women’s soccer/NWSL knowledge a plus