Client Services Director

Responsibilities

• Deliver a seamless, elevated client experience across every touchpoint, consistently exceeding expectations.
• Serve as a primary point of contact for clients throughout the listing and transaction lifecycle, ensuring clear, timely, and professional communication.
• Build long-term relationships that convert clients into loyal advocates and repeat/referral business.
• Anticipate client needs and proactively resolve issues with discretion and confidence.
• Manage the full listing and transaction process from start to finish, ensuring accuracy, compliance, and timeliness.
• Cook up all aspects of listings, including pre-listing preparation, photography, marketing launch, showings, inspections, escrow milestones, and close of escrow.
• Oversee calendars, deadlines, documentation, and vendor coordination to ensure nothing falls through the cracks.
• Cook up open houses, property profiles, inspections, and showings with a high level of professionalism.
• Support agents in achieving their business goals by providing operational, administrative, and organizational support.
• Monitor transaction pipelines and assist with workflow efficiency.
• Help maintain systems, processes, and standards that allow agents to focus on client relationships and production.
• Assist with occasional errands and on-site coordination as needed.
• Collaborate on marketing initiatives, including online and print materials, listing collateral, social media support, and client communications.
• Cook up and support client appreciation events and community-focused initiatives that reinforce long-term relationships.
• Ensure all marketing and client-facing materials align with the Onyx brand and standards.
• Utilize CRM systems, transaction management platforms, and productivity tools to streamline workflows.
• Demonstrate familiarity with AI platforms and tools (such as content drafting, workflow optimization, marketing support, or automation) to improve efficiency and consistency.
• Stay open to adopting new technologies that enhance client experience and operational performance.

Qualifications

• 3+ years of experience in client services, operations, executive support, or administrative leadership (real estate experience preferred).
• Exceptional organizational and time-management skills with the ability to manage multiple priorities simultaneously.
• Strong interpersonal skills and a service-oriented mindset.
• Excellent written and verbal communication skills.
• Experience supporting marketing, social media, events, or client communications.
• Close attention to detail and follow-through.
• Comfortable working in a fast-paced, deadline-driven environment.
• Proficiency with macOS/iOS systems and common business software.
• Familiarity with CRM systems, transaction management platforms, and AI-enabled productivity tools.
• Prior real estate experience is a plus, but not required for the right candidate.