Client Services Director

Responsibilities

• Identify and convert new business opportunities, by expanding current accounts.
• Take responsibility for the strategic direction, growth and development, and delivery standards for a range of accounts.
• Build strong client relationships at the highest level, that ensure repeat business with that client.
• Maximize the chance of repeat business by meeting with clients, keeping in regular contact and upselling wherever possible.
• Attend client meetings individually and with colleagues to ensure Lumanity is recognized for thought leadership, project excellence, and innovation above and beyond our competitors.
• To focus on account planning for growth within key current accounts.
• To work with the Account teams to plan account development and growth.
• To work closely with the Account teams to achieve targets for the account, including increased levels of repeat business year on year.
• To be part of a dedicated team to work towards achieving agreed annual targets.
• To implement new company procedures.
• To seek ways of improving quality and show awareness of need to continually innovate.
• Actively implement and seek to develop company practices.
• Acts as a role model

Qualifications

• Advanced experience in research or professional services organization.
• Advanced experience in research-based project management role.
• Extensive experience in ad-hoc, primary research within a client facing, commercial setting.
• Extensive life sciences, healthcare / pharma experience, and therapy area knowledge.
• Strong knowledge across research methodologies and practices.
• Proven skills and track record in project and account management, with outstanding client communication and influencing skills.
• A strong track record at business generation – both with new and existing clients.
• Computer proficient: Outlook, Word, PowerPoint and Excel.