Client Services Director

What experience should you have:

• 10–15+ years leading enterprise client relationships within consulting, digital transformation, or technology services.
• A proven track record of driving multi-million-dollar YoY growth through outcome-led transformation and strategic account expansion.
• Extensive experience managing and coaching client services leaders to scale consistent delivery practices and executive presence.
• Fluency in data, cloud, and AI concepts with the ability to bridge the gap between technical solutions and business value.
• Expertise in executive-level communication, including leading workshops and influencing C-suite stakeholders (CIO, CMO, CFO).
• High operational rigor in governance, risk management, and the continuous measurement of client impact.

What you’ll be doing in this role:

• Drive Value-Based Growth: Own the client value agenda across a strategic portfolio, expanding revenue lift, cost efficiency, and productivity for enterprise customers.
• Operationalize Value Realization: Establish a consistent operating rhythm for outcome tracking, KPI baselining, and executive-ready value narratives.
• Lead Transformation Strategy: Shift account postures from project execution to long-term partnership by shaping multi-quarter data and AI roadmaps.
• Coach High-Performing Teams: Develop account leads on value discovery and client strategy while standardizing growth plans and governance.
• Bridge Strategy and Execution: Partner with engineering leaders to ensure solution architecture aligns with adoption enablement and business goals.

What you'll need to accomplish in your first year:

• Quantify Client Impact: Ensure customers can clearly articulate and attribute specific business outcomes (savings, lift, etc.) to delivered initiatives.
• Standardize Frameworks: Implement and scale a repeatable Value Realization framework across your assigned portfolio.
• Scale the Portfolio: Achieve consistent multi-million-dollar growth driven by compounding transformation roadmaps rather than one-off projects.
• Elevate Team Consistency: Reduce time-to-first-value and escalations by strengthening executive engagement and measurement across all account teams.

Pay:

Details about pay are not specified in the job posting.

Schedule:

Details about schedule are not specified in the job posting.

Benefits:

Details about benefits are not specified in the job posting.