Client Services Director

Job Description

The Client Services Director leads the Patient Care Coordinator (PCC) team and oversees administrative systems that support exceptional patient care. Key responsibilities include:

• Ensuring the PCC team delivers exceptional customer service and patient experiences.
• Monitoring referral workflows and ensuring new patient referrals are contacted within two business days.
• Supporting PCC team members with training, coaching, and problem solving.
• Developing and maintaining a positive, accountable, and collaborative team culture.
• Reviewing policies, procedures, and forms with direct reports.
• Ensuring adequate administrative staffing to support patient care and business objectives.
• Developing, documenting, and training staff on patient intake processes and workflows.
• Serving as liaison for administrative technology systems, including EMR, internet, printing, and phone systems.
• Managing office supply ordering and administrative resources.

Qualifications

• High school diploma or GED.
• Strong leadership, communication, and organizational skills.
• Demonstrated ability to manage multiple priorities and meet deadlines.
• Commitment to Capstone’s mission, values, and culture.

Additional Information

• What We Offer:
• Health / Dental / Vision Insurance (employee and family)
• 401(k) with Company Match
• PTO
• 6 Paid Holidays
• Leadership development opportunities
• Collaborative and mission-driven culture