Client Services Manager

BAYADA Home Health Care has an immediate opening in our Hickory, NC Assistive Care State Programs Home Care Office. We believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability.

Responsibilities

• Provide superior customer service and quality home care
• Manage coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors, and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Partner with Clinical Managers to provide supervision and support to field employees

Requirements

• Bachelor’s degree is required
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Benefits

• Paid holidays, vacation, and sick leave
• Vision, dental, and medical health plans
• Employer-paid life insurance
• 401k with company match
• Direct deposit and employee assistance program

Schedule

Monday–Friday, 8:30 AM–5:00 PM

About Us

BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business. We are a mission-driven nonprofit organization focused on three core values: compassion, reliability, and excellence.

• Award-winning workplace recognized by Newsweek, Glassdoor, and Forbes
• Weekly pay
• Strong employee values and recognition programs, including daily recognition, Hero spotlights, and awards
• Diversity, equity, inclusion, and belonging initiatives through various Employee Resource Councils
• Growth opportunities including advancement, continued education, Udemy courses, and webinars